Difference between accessibility, accommodation and universal design

Many people use the words accessibility, reasonable accommodation and universal design interchangeably. These are different terms and  have specific meaning and application. I will try and explain this in a layman’s language in this blog.


Accessibility enables people with disabilities to reach and utilise a product or a service or information.  For example, construction of a ramp to enter a building is providing accessibility; adding a ‘word’ document as an attachment for a mailer in jpeg format is also providing accessibility.


Accommodation is basically catering to specific individual needs. If the person needs a WC which is higher than the height set in standards, then adding that extra attachment is an accommodation.

The law states denying reasonable accommodation is discrimination. You cannot refuse the accommodation stating we have made it as per standards and we won’t make any further changes.

Accommodation is not just restricted to infrastructure. It could be to do with services, programmes and policies, like flexibility in timing,  modification in curriculum, extra leave, extra time for writing an exam and so on. 

Accommodations are always individualised. Some people may need less accommodations and some may need more accommodation.

Universal design

Universal design is a broader term coined by architect Ronald Mace, to describe the concept of designing all products and the built environment to be usable to the greatest extent possible by everyone, regardless of their age, ability, or status in life.

It also extends to policies and processes as well. 

For example, an examination bed at the hospital/clinic  which has adjustable height is an example of universal design of a product. The high examination bed that we see in clinics (mostly) requires people to climb a stool to get to the bed. It has not taken into account the wide range of patients or the doctors using the bed.

Another example is having no time limit for a test  is universal design of a policy (here the speed is not a consideration). Providing extra to time to people with disabilities is accommodation.

Another example is JAWS, a screen reading software. It is an additional software to be added to Windows to make it accessible. If Narrator, which is inbuilt in Windows,  is upgraded by Microsoft with all features of a screen reader, it will make Windows a universally designed product/technology. The iPhone to a great extent meets the universal design principles.

Accessibility is an afterthought. It could be a short term solution. Sometimes, it could even segregate people if not done carefully (like Railways have added a so called disabled friendly coach at the rear end of the train to make it accessible). Universal design on the other hand takes into account needs of maximum users including people with disabiltes right from the design stage with equity as the key goal. Accommodation takes into account the fact that one size does not fit all.  It is a must sometimes and as per the law denying reasonable accommodation is discrimination.

The following  three pictures taken from Facebook explain the three terms quite well. The picture shows three scenarios:

In the left frame of the picture three persons are standing behind the wooden boundary wall watching a baseball match. All the persons are of different heights but they have each been given a box (of same height) to stand on so that they can look beyond the wall.
In the middle frame, the tallest person has no box because even without a box, he can watch the match. A less taller person has been given a box to enable him to see beyond the wooden wall. The third person, the smallest among them, has been given two boxes to make up for the height and now he can also watch the match.
In the right frame, instead of giving them boxes, the wooden wall is replaced by a net. Nobody needs a box to stand on. All the three persons can enjoy the match now.
The above images shows “treating everyone the same”, appropriate accommodation leading to equity and universal design

In the left frame, everyone is being “treated the same”.
Everyone has the same size box to stand on. The short person cannot view the match at all as the environment is inaccessible. The medium-height person can watch it and also the tall person can watch the match.

In the second frame there is some level of accommodation. This is individualised accommodation where the medium height person gets one box and the short height person gets two boxes to stand on. The tall person needs no boxes. All of them can view the match equally well. The accommdation leads to equity.

In the third frame, it is an exampe of universal design. The wall has been replaced by a transparent net.. There is no accommodation (boxes) needed now, everyone can view … The systemic  barrier (wall) has been removed and the design caters to all. All of them inrrespective of their heights can view the match.


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